Clough Dental Surgery

Absolutely horrid experience as a new patient. The dentist was unwelcoming, rude, impatient, raised his voice at me and snapped at me. I also had to put my coat and bag on the floor which is not nice. I rang Clough to try switch to a different dentist in the team just before my next appointment, I asked if I was speaking to a member of the reception team and he said yes. I voiced my concerns, but instead of being sympathetic I was asked why Id left it so long and not complained before. I explained Id tried to but I backed out. The 'receptionist' offered to put me on the waiting list, I explained id already waited for years to get a dentist there. He was not concerned about my experience and came across as quite defensive. He agreed to speak to the other dentists on my behalf. At the end of the call I asked for the 'receptionists' name, which he gave me (didnt catch it as he said it quickly) he also said he was the Practice Manager (which he should have said when I asked him if he was a receptionist). Will wait to see what they come up with but not at all impressed.
Mar 18th, 2023

My partner taken my son for his 1st check up absolutely terrified due to the way one of the dentist was acting then blaming my partner for my son being scared of the dentist then refusing to check on my son's teeth. We have all changed dentist Now and never will return to that unprofessional practice
Jan 25th, 2022

Dec 4th, 2020

Excellent staff and service always,been going for years and had no complaints.
Oct 2nd, 2019

Sep 29th, 2019