Signzworld

AVOID AT ALL COST! Ordered a heat press, received a the wrong item. Contacted them straight away to find out why I was sent the wrong item and when the right item would be delivered. I was advised that the right heat press would be sent out immediately and the wrong one would be collected the next day, but that was not the case. I waited in for the collection and called in to be told that the collection was not booked in and no one can help me. I have been chasing and going around in circles just to get my item or at the least the wrong item to be picked up and refunded. Stuck with a item I cannot use. From rude staff HANGING UP the phone to unhelpful staff and receptionist , I would not recommend this company to anyone!
May 2nd, 2023

I ordered 36 pieces and the package had 12 pieces. I sent back via DPD. To this day I have not received the goods or a refund!!!
Feb 2nd, 2023

Terrible customer service, ordered a heatpress for next day delivery, received a tracking number, delivery never turned up, when I contacted them to find out when it was going to be delivered I was told It hasnt gone out because there was parts missing, but I could have a B-grade one instead which I declined and asked for a refund. 4 days later and no refund, contacted them again and was told the item was out of stock which is why it wasnt delivered, (So the first time I called the staff member clearly lied), I reminded them that I was still waiting for the refund, they said it would be issued that day, 3 weeks have now passed since I placed the order, many calls and messages have been made and sent and still no refund!! Im now having to make a claim via the payment provider!! If I could give zero stars I would, this is a terrible company to deal with, my advice - dont use this company.
Mar 27th, 2023

Ive used this company twice now. The first time was fine, the second time has been nothing but a pain in the a@$e due to no fault of my own. They sent me out the wrong items, most companies would apologise, have the correct item sent out and then collect the wrong item which they had sent. Not these.. I had to keep calling due to nobody responding to my support emails. Im still waiting for a refund now and Ive just had to ask where my money is. There are so many companies doing this now so my advice would be shop around and save yourself the hassle. Hopefully Ill get a refund soon.
Jan 7th, 2023

I consistently used to use this company like a lot of people in the reviews, but PLEASE, for the love of god, do NOT use this company. Even if you think they have a bargain. There is no sales aftercare or customer service, so if you run into a problem, they will not want to help you. There is something very suspicious going on with this company. They aren't deserving of the 1 star. I always ordered my sublimation blanks from them, and also had a few machines with no problems a couple of years ago. I ordered a mug press from them in December through Ebay, which when it arrived, wasn't like the photos. I had to battle through an Ebay case (Ebay being very helpful throughout) to get a refund and for me to send the item back. Signzworld sent me a Royal Mail label (shocking considering it was at Christmas time and during strikes and huge delays) and the item was collected from me on Dec 21st via Tracked 48 hour delivery. Royal Mail tried to deliver it on 23rd Dec, and the tracker kept saying it failed for a few days until there were no updates on it past January 3rd. So today, I called Royal Mail, and they told me that the address doesn't exist!! So Royal Mail can't do a single thing because the address isn't even in their system. So the machine wont get delivered, and will go back to the "returns address" on the label that Signzworld themselves wrote on, which is the same address under another company name? Absolutely appalled and I'm out over 100, some other poor people out of pocket a lot more. I'm lucky I ordered through EBAY so I have protection, but my refund is going to take extremely long. But this company is not registered to they address they provided me to return their item to. Will not touch this company again and will urge others not to as well. Stay clear!
Jan 6th, 2023