Blue Flame Energy Solutions Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Install AC
Feb 13th, 2023

Positive: Professionalism, Quality
Dec 25th, 2022

I had a new boiler installed. They were helpful, hardworking and pleasant. The work was completed quickly and efficiently. They said they would be very happy for me to contact them should I have any problems or queries. I did have a problem a few weeks later and they came the same day that I contacted them; it was just that the controller had lost wifi connection, which they sorted quickly and cheerfully. They even rang the following day to make sure all was ok. I would definitely recommend these people. Service: Heating system installation
Oct 27th, 2022

Positive: Professionalism, Quality, Value Service: Heating system installation
Mar 13th, 2022

WARNING.Do not use this company! This is a genuine review. I will try to upload photographic evidence. (Part of a total kitchen & utility room renovation), our Worcester Bosch boiler was fitted by Blue Flame Energy Solutions in 2020 without a PRV connection - a serious safety hazard that was brought to our attention by Worcester Bosch upon inspection of a fault in October 2022! We were then issued with a Danger Do Not Use Warning Notice. We had, unknowingly, been at risk for 2 years! Prior to the boiler being fitted, the required pipework for the boiler was re-routed to allow it all to be hidden behind new plasterboard. Upon advising Blue Flame of our warning notice, the ONLY solution they were willing to provide was to retrospectively fit the missing PRV connection in the form of an external thick copper pipe below the boiler; an eyesore that isnt even sitting straight in its angle. In order to have a safe boiler we felt we had to accept this solution. - we have never received any apology or recompense for the incompetence and risk of danger demonstrated by Blue Flame - Why should a customer have to simply accept the quick, cheap solution of a horrendous copper pipe on show, when the error was incompetence of Blue Flame. Had the pipe been connected at installation, it would be hidden along with all the other pipes. - Dales manner & attitude is absolutely appalling! He should not be customer facing in any form. He is rude, arrogant and obnoxious with zero empathy for customers who have paid hard-earned money yet received DANGEROUS workmanship putting customers at serious risk - Kevin, (Dales father)the owner of the company was, initially, very pleasant but he has since diverted my calls to his son, Dale. Dale will cost you a lot of business Kevin!! - Once Blue Flame have your monies, they dont want to know. They offer an inadequate fix to THEIR OWN ERRORS & simply walk away We will be reporting our findings to the relevant Ombudsman and will contact professional gas engineers, who know what they are doing, to sort out the mess made created by Blue Flame. STEER CLEAR OF BLUE FLAME ENERGY SOLUTIONS- you have been warned! Service: Heating system installation
Oct 13th, 2022