Trafford Surveyors

This is my second time using Trafford Surveyors. I recevied the report within 10 days. Paul is very knowledgable in his field. We did a level 3 survey, the comments are precice and with a image. Highly recommended.
Jan 23rd, 2023

Jun 30th, 2022

Critical: Professionalism, Quality, Value
Jan 3rd, 2022

Paul was responsive and easy to contact. They carried out the survey quickly. Very comprehensively and gave me a full and easy to understand report. And then backed up the report with advice and help. Very good experience.
Mar 18th, 2021

Note: This isn't a comment on Trafford Surveyors survey team, I wish I could pass judgement, but unfortunately this is just a frustrating recollection of why the poor customer service we received when trying to book a survey resulted us in choosing a more expensive surveyor instead... After collecting several prices and calling/emailing regarding availability, I decided to choose Trafford Surveyors not because they were cheapest, but because they had availability the same week and we were already running behind schedule. During my email conversation with "Disha", they quite consistently kept cutting the conversation dead, being incredibly short and never once prompting me for further information in regards to creating a booking. I mentioned several times that I would like to book my survey in, I continually had to chase up time after time asking if I could book in because they failed to respond to me, and even then I wasn't prompted to provide any information and the topic of booking a survey in was never broached. Eventually, after expressing that I would like to book a survey a final time, the response I received was "it will be next week now". No more, no less. No apologies, not even a prompt asking if I wanted to book in or asking for further information... At this point it wasn't about the availability, it was about the shocking sub-standard customer service which did nothing more than waste my time and ultimately led to me using a different, more expensive surveyor. As I said, I can't pass judgement on the survey team themselves, no doubt they're great, but the company failed at the first hurdle and lost my business after a lot of persistence and patience on my end. Very disappointing.
Sep 5th, 2022