Tesco Extra

Apr 26th, 2023

Apr 9th, 2023

Good place and have free parking.
Mar 28th, 2023

Huge queues waiting to checkout. Six manned checkouts closed and ten self serve checkouts closed. Not a good customer experience. The management need to get a grip.
Mar 28th, 2023

This experience was at the Altrincham Tesco Extra store. It was my first (and will be the last) time using the scan as you go facility. The hand held scanner was easy to use but when I went to pay and asked for help, things fell apart. I explained it was my first time, using this facility and I needed to be shown how to pay, one of the staff members on duty, Mr Muhammad Ali had to be asked, politely, three times before he decided it needed more than a blank look with a finger pointing to a payment machine. Then instead of helping, he said, "Random check" and proceeded to scan everything that I had already scanned, double checked and carefully put away. I asked why he'd chosen me. He just repeated, "Random check" Me, "Yes, I know that's what you said, but why me, when I was simply asking for your help?" No immediate answer, just the same unless po face and eventually another, "Random check" was spluttered. He had zero customer relations skills, and I ended up saying, "This is just harassment and if you want to hold me up on what's meant to be a fast way of buying and paying, then I don't want any of these goods, you can put them all back". Here's what he should have said, (a smile would have not have gone amiss) "Hello, my names Muhammad and I'd be pleased to help. This is how you pay for your goods and as it's your 1st time using scan as you go, would you mind if I just quickly checked everything?" My answer would have been, "Thank you, lets do that". Instead he caused a scene and gave very poor service. If I ever use Tesco again I'll make sure to use a proper till and that will also help keep someone employed. I blame Teaco, not Mr Ali who simply needs better training.
Apr 13th, 2023