Seaforth Farm Surgery

This is the only surgery in Hailsham which won't accept paper requests for a repeat prescription! Appalling customer service and a gross exclusion of those who are not digitally confident, are financially constrained and don't have the tech, or are physically unable to use digital equipment. Shame on you. As you can see from their response to my review, diplomacy and customer service are not a strong feature of this surgery. Which demonstrates exactly what family members have told me about this surgery. Let's hope that member of staff felt better after venting their feelings. For everyone else caught up in this mess - Boots the Chemist in Hailsham is being very helpful. Call in and have a talk to the pharmacy staff they are aware of the situation.
Mar 12th, 2023

Long wait to get through but the woman was kind and helpful when I did. The NHS needs better funding - this is not the fault of staff in individual practices. I would imagine they are working non stop answering calls so all the more impressed with the service when i did get through. When reading these reviews bear in mind the constraints they are under.
Feb 3rd, 2023

Spent all day on a 'triage' list to get to 6 o'clock and be told the doctors missed me, and they are closed so it's too late
Dec 19th, 2022

I have been with this surgery for over 10 yrs and have always found them to be kind, helpful and go the extra mile to provide a brilliant service. I have always managed to get appointments including a 7am one this morning due to continued ilness. Brilliant staff working under very stressful times.
Dec 14th, 2022

Just wanted to take the time to leave a review. Ive had Tonsillitis repeatedly since October. They have got me in multiple times to see a doctor, including a Saturday appointment. I have had tests and a referral. All very well organised. The phones can take a while to answer but being a receptionist myself that is no fault of the practice. They cannot help the number of calls they receive, so cannot be to blame for that. Also had a telephone appointment for an unrelated condition and got the call 10 minutes after the appointment was arranged. 5 stars for a wonderful team.
Dec 11th, 2022