Woodstock Car Sales

Recently bought an XC90 from Woodstock and the whole process was extremely easy. Delighted with the car, would reccomend.
Dec 25th, 2022

Just bought a new car here and found the whole experience very straightforward. James was very helpful and responsive and I'd certainly recommend this dealership. I got a fair trade-in price, for which I'm grateful too. Thanks.
Nov 1st, 2022

James was an amazing representative of the business and couldn't help me enough! Team behind the scenes are not only amazing but super efficient!! Couldn't be happier with upgrades... Also had amazing stock that I got a chance to look at and might be returning soon for something just that little bit better and unique!! Great service all round!
Oct 18th, 2022

I recently had the pleasure of dealing with James and felt compelled to leave a review. We contacted Woodstock Car Sales, as we had been driving past and noticed a car on the forecourt that caught our attention. From the initial contact to completing the part exchange for my old vehicle took less than 2 days. James took care of everything in a very friendly, polite and professional manner. The quality of the cars that they have is incredible and clearly, they are car enthusiasts that know what they are doing! This was a much more pleasant experience than going to a main dealer, it was a lot more personal and no pushy sales, James was genuine and honest throughout and couldnt have done more to accommodate our requests. I will definitely be coming back when it is time to replace the other family car. Thanks James and team, we love the car and are looking forward to many happy miles ahead!
Sep 13th, 2022

My car was stolen two weeks after buying it from this company. I was not given the V5C new keeper slip at the time of sale, or shown the V5C logbook at all; the car only came with one key which I wasnt informed of upfront; they dont accept card payments only bank transfer, which also wasnt made clear in advance; and the person I dealt with had left the company by the time the car was stolen. The company owner Ian Botcherby was defensive when contacted with understandable queries around some of these matters, but did send me the documents I might need for the insurance claim. I was then, however, treated with hostility and accused of harrassment for asking further questions (due to not getting clear answers), I was ludicrously and hysterically accused of calling the company eight times in one day a complete lie provable by call logs and I was threatened with police action. I could not believe my ears. I was made to feel like a criminal when I had been the victim of a crime. All incredibly upsetting when youre just trying to sort out your insurance claim. I would not recommend this company to anyone for professionalism, trustworthiness or customer communication. Theres something not right about them, not least that they dont seem to understand the significance of a V5C document and the proper procedure around it. (To clarify, and in response to the reply from Woodstock below, the V5C logbook should have been presented before being taken to the post office, whether it was a disabled transfer or not. Secondly, I did not ask or accuse 'Did you steal my car?' That is another lie. I stated that the way in which the transaction was carried out and the failure of its conductor to make return contact after the car was stolen roused suspicion, and it did. Lastly, the poor review is not a result of the car being stolen; it is a result of the way I was treated after my car was stolen and the general lack of professionalism of the sale. I only received an apology from Woodstock because they wanted me to take down this review, which I decided against.)
Sep 6th, 2022