Canada Visa Application Centre

You will find a warm welcome big staff
May 1st, 2023

All the staff were polite, but the all procedure was messed
Apr 23rd, 2023

Apr 21st, 2023

I had an appointment at 1.45pm and finished by 2.05pm. I started waiting in the queue from 1.25pm ish and thankfully the weather was okay as we had to wait outside. Everything was smooth until after my biometric was taken. The staff that handled my biometric seemed like they just had a bad day. No smiling and seemed strict. At least they tried to be polite. I tried asking a question in regards to a scenario if the time come for me to submit the passport, how to send the passport via courier without going in person to the VAC. They didnt bother to understand my question and just answered with We dont know yet. Wait until the email from the High Commissioner. This is not my first time applying visa at VACs run by VFS or even to embassies. Ive had a better experience. I can empathise that the staff did their best to do their job. It requires both applicant and staffs cooperation to have great experience. Which is why its 3 stars, to acknowledge the staffs did their job. Just a bit disappointed for the uncomfortable customer service experience. I blamed my need to know on whats expected in the 2 steps ahead. Key points to have great experience at this centre: 1. Read the instructions online carefully. 2. Prepare and print out the documents per the instruction. 3. Follow the staffs instruction. 4. Dont ask questions unless its immediate and relevant to the appointment (this is both sarcasm and seriousness). All the best.
Apr 15th, 2023

I applied in May 2022 for a visa and i am still waiting. today is the 01 April 2023. BTW i live in London England and has been to Canada numerous times.
Apr 11th, 2023