Portland Brown Serviced Apartments | London

The customer agents answering your WhatsApp number are highly unprofessional and rude. He/she had the audacity to tell me that they wont waste their time sending me apartment options if its not within my budget. All what I said was please show me all the best options and I shall decide on what suits me( I mentioned my travel dates and location I was interested in) Such employees are giving your prestigious company a bad name. If it was such a huge problem to send across a few options, he could have politely said so. But I dont understand. Isnt this what he is paid for? Its his job right ? And customer satisfaction is a 000/100. Warmest regards Ria Sachthey Advocate Supreme Court of India
Mar 30th, 2023

We have been staying at Fenman house and weve been happy. Their customer service is great and the place is very nice and clean. They even provided us with a baby crib and a high chair. Ill definitely use them again. Weve used Oakwood and Saco but Portland Brown is by far the most wonderful!
Apr 22nd, 2022

Mar 22nd, 2022

Sep 30th, 2021

I stayed 2 years ago, at Kirby street and received a significant refund as a result of how poor my overall experience was. The internet would not work for the majority of the time, and when I called to have it serviced I was called a liar. The heat was on during my entire stay in the middle of summer, and it took half of my stay for Portland Brown to resolve this issue. Portland Brown became a make-work project, which is disappointing given the fact they promote a seamless experience. I had reached out to Portland Brown during the stay to rectify all issues however they failed to do so. I find it patronising to reach out in the comment section two years after my experience and review in attempt to nullify my negative experience through stating you have no record of my stay. John
Apr 9th, 2021