First Mortgage

The Agreement in Principle process had no problem. Then I found the property to buy, made the deal, paid the solicitor fee then tried to contact my broker at FirstMortgage. But no chance. He (Ryan Kane) didn't reply to my e-mails, or answer my calls. I called the company and they told me someone else will help but no calls or e-mails at all. I called many more times but no response from the company. They left me in a terrible situation. Then, I gave one-star feedback on Trustpilot and started negotiations with another broker. One day after doing this, the manager called me to ask how they can help me and if I can remove my one-star feedback. I said we can go on with the process and I would remove my feedback temporarily to see the complete process. I stopped the process with the other broker. I sent them documents and Ryan started to make research. But he didn't respond to my calls and e-mails during day time. He was sending me an e-mail in the morning, I was replying in 15 minutes and another response was coming in the evening. So, I lost one more week with this company for nothing. In the end; they said the lenders don't give me a mortgage :) I had a mortgage in principle, come on. I am totally unsatisfied with the experience I had with FirstMortgage. However, the other broker found lenders to give me the mortgage. So, this was not the issue. I started to believe that the process after I gave them a one-star review was just for removing the review. But I am not sure.
Apr 24th, 2023

Great service from First Mortgage. Handled the whole process quickly from start to finish with great professionalism. The team Jen and Steven kept us up to date with their progress and always ensured we were looking at the best offers. Would highly recommend!
Feb 23rd, 2023

Beth and Kelly kept us informed every step of the way and were always available to ask and answer any questions and always got back to us in a very timely manner. A fantastic service and would recommend to anyone.
Feb 1st, 2023

Debbie has been an Amazon g advisor to us from the start. She was very helpful & clear with her advice. She was able to offer valuable insights & put our mind to ease. She also supported us in changing mortgage offers when the market stabilised some more, which has been incredibly helpful for us. Would highly recommend. Thank you Debbie & Rebekah
Jan 29th, 2023

Jan 23rd, 2023