Ocean Tide (UK) Ltd

Mar 18th, 2023

(Translated by Google) Unprofessional, gave us wrong suggestions. We could have made a better offer and saved more money, but the adviser just wasted my time and made me under anxiety. In response to your reply, 1. We came to consult with sincerity at that time and sought your cooperation. We didn't even ask any of the other brokers and we agreed with your offer. 2. It is a fact that the consultant made a miscalculation. We agreed with the plan she proposed at the time and changed our offer with the developer, which means that we will spend more money and taxes on other packages of this house in the future. 3. The consultant is constantly changing the plan and overturning his previous plan within two days, and our plans and funds are also being changed accordingly. 4. You finally said that we couldn't do it and let us find someone else, so we found a new broker temporarily, and the down payment price calculated by the new broker was lower, and at the same time solved the problem that you have not solved for two or three days, and the follow-up loan procedures Submitted within three days and got approved quickly. Now that our problem has been solved by professionals, I also thank you for the only useful information - find other brokers. 5. I used to trust you. Your reason for rejecting us is that you dont have enough money + the case is difficult, but in fact, we learned from the follow-up and other brokers understanding that our existing funds exceed the minimum down payment we can give. . 6. You have to say that I am not a real customer or your customer; at least I did not get any helpful information in the past few days of contacting and communicating with you. On the contrary, it was a waste of our time and Energy, or even the unprofessionalism of your consultants cost us a good offer, so we had to settle for the next best thing. If possible, I am also willing to go through your "Proper Complaint Procedure". (Original) Unprofessional, gave us wrong suggestions. We could have made a better offer and saved more money, but the adviser just wasted my time and made me under anxiety. 1. Broker 2. offer 3 4. brokerbrokerapprove-- broker 5+casebroker 6offerProper Complaint Procedure
Sep 3rd, 2022

First class service and advice from Dr Jie Wen regarding our mortgage, making the whole process of home buying very simple and easy - from start to finish.Very highly recommend! AAAAAA*****
Apr 27th, 2022

Oceantide is a very professional company for guiding and helping clients for conveyance financing. Especially Mr. Jie Wen has helped me a lot with my mortgage applications for the properties purchases during these years. He has been very helpful and professional, strongly recommended!
Dec 1st, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Aug 28th, 2021