Olivia Burton Head Office

I was given a watch with a dusty pink with bee embellishment for Christmas. Within 3 months of wearing, the strap has deteriorated and the dusty pink colour has rubbed off. I have took care of the watch and only wore it during the day so I was shocked to find that a watch at that price point would do this. I've had better watched from Urban Outfitters for 12.
Oct 24th, 2019

Oct 12th, 2019

Love the designs but poor quality control----20% of the letters and digits fell off the face...this hasn't happened from the cheapest watch I own. It's not expensive to repair ($17 Canadian at Nordstrom), but why should I pay for something that is clearly a manufacturer defect? Photo only shows 13% having fallen off----because this was after repairing the other fallen letters. Total: 20% of the lettering/digits have fallen off.
May 4th, 2019

Received a Birthday gift from my husband by mail and I must say it is the most beautiful packaging I have ever received. The aesthetic in both the packaging and the gifts inside were well thought out. The watches are lovely along with the personalized letter from both my husband and the company. The customer service was amazing when I had to exchange the band due to a minor mistake and the delivery was quick. I definitely plan to start my collection with the brand as everything they have is just perfect to my style.
Oct 14th, 2018

I received faulty goods. A Birthday gift which were worn once. Despite sending photos and delivering the earrings by hand, Olivia Burton quality control can find nothing wrong. Stating that '...these earrings are sterling silver and will tarnish after some wear'. The earrings were bought in June, gifted to me in July and worn once in August. Define 'some wear' I have been disbelieved, ignored, told I was lying and fobbed off. No refund, no replacement, no help whatsoever. Appalling customer care.
Aug 8th, 2018