Jim Lawrence Lighting & Home

I used the chat function to ask a question about a product and the team promptly replied, asked me to send an email and they answered that promptly as well and sent the part I was looking for. Such a great customer service and the products are very elegant and durable. We will always visit their site for handles, stays, lights and much more.
Jan 1st, 2023

The customer service of Jim Lawrence is second to non. I had a small green fleck on one of my beautiful lights and they very quickly got a replacement out to me and picked up the damaged light through a courier. The replacement light unfortunately arrived at the wrong address however even though it was the fault of the delivery company they still offered me free delivery on my next order due to the faff of everything. Sometimes I feel like amazing customer service is hard to find in the uk these days, but the lovely Staff at Jim Lawrence proved to me that its still there with certain amazing companies
Dec 26th, 2022

Reading recent reviews I felt I had to jump in and give some balance. Weve recently installed ten beautiful antique brass lights (8 wall and 2 pendant) and are so happy with both the customer service and the look, feel and quality of the items. They are taking on a beautiful colour as they age and oxidise and we couldnt be happier. We needed some help with matching designs/finishes and also customer made lengths and other parts - all without trouble. We will definitely be using this company for our continued project.
Aug 22nd, 2022

I'm a electrician with 16 years experience and I can safely say these are the worst lights I've ever fitted. Not only do they barely comply with regulations they're poorly designed with with cheap materiels. The lack of thought process is evident as soon as you open the box. Do yourself a favour and get your lights from elsewhere.
Jun 18th, 2022

Love the products, great quality and excellent service
Dec 4th, 2021