Nationwide Building Society

Staff are very helpful
Feb 28th, 2023

After basically specifically travelling to the UK to be able sort my account with Nationwide a member of the staff refused to help find a solution for me. I later called customer service and was informed there absolutely was an easy solution and the person could and should have helped me. Unhelpful, poor attitude and either ignorant or unwilling to help. Hugely disappointing service.
Feb 25th, 2023

The decorations inside are lovely and the staff are really helpful and kind. It is a very good bank
Jan 2nd, 2023

I now understand why this branch is reviewed so lowly. Attention to detail, attitude and service are abysmal, setting aside incompetence. Emmanuel, the employee who helped, has left me susceptible to a lawsuit. I spoke to Nationwide in advance of my visit, asking if anything was necessary outside of showing up with a passport, in order to transfer essentially my life savings for a property purchase; I was told that as long as the payment was made via Chaps on the day before it needed to clear, before 2.30pm, it would be fine. Long story short, I made clear the importance of the timing and today is the completion date of my purchase, but the money (that Nationwide told me would be cleared in my solicitors account and having paid 20 via Chaps), has not gone anywhere. I am now in a vulnerable position where the sellers could take legal action, as a result of delay of my purchase, caused by the clowns that are Nationwide. I hold three accounts, which I have done for 11 years- believe me when I say, you are worth going elsewhere, to another high street back, which is exactly where Ill be going if my call back from a team leader within half an hour doesnt confirm that Nationwide will do what they say they will do and what I have paid for, in a 20 Chaps fee. The fact your employees are lazy and disenchanted is one thing, but the fact that it can affect your customers livelihood, life savings and potential for criminality, is an absolute disgrace. No remorse or care from you. Turn up at 9am and leave at 6pm without taking any pride in your work is what it is, but the point at which is harms your customers, is when really, you need to look at yourselves in the mirror and have an audit. Shambolic, anxiety inducing, poor service, no one cares. Disgrace.
Nov 5th, 2022

No contact no help at all
Sep 28th, 2022