Castello Pizzeria

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 28th, 2023

Apr 18th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 4/5 More
Apr 16th, 2023

Best pizza in Guisborough, in 3 years Ive not had a bad one yet. Their cheese feast is mint
Mar 4th, 2023

We have always used Castellos & enjoyed the food. However the last twice we've ordered online & both times there's been things missing. Didn't let them know the first time as I put it down to being a one off mistake. The second time it happened I'd even placed a note on the order to ensure it didn't happen again but they missed something else off. Contacted them this time as the money adds up when they're charging you for items not being recieved. They asked us to take all of the food back so they could rectify the order. I advised that with a hangry family who had already got stuck in that I wasn't taking it all back for the sake of a topping being missed off a pizza. This seemed like over kill as the rest of the food would have been ruined by the time we got to eat it. The guy I spoke to advised me to put a note on the order next time. I told him I'd already put a note on today's order & it made no difference as it seems nobody reads them. I asked if they could refund us (on principle) or deduct it from our next order but advised they couldn't do this. No good will gesture offered. Even a can of cola would have gone some way to smooth things but on the back of the poor (repetitive) service we will be going elsewhere in the future.
Mar 29th, 2023