Superdrug Health Clinic

Mar 30th, 2023

pharmacists are clueless and not one skill of customer service
Mar 21st, 2023

I like this place
Mar 4th, 2023

Feb 24th, 2023

I visited the Guildford Superdrug store after I had numerous issues with my loyalty card and the online registration process. I had spoken to Customer Service (AS Watson) at least three times prior, and I had visited 2 other Superdrug stores for this digital issue. All had not resolved the issue. Eventually, Superdrug IT recommended that I deactivate two loyalty cards and start a fresh account (with a new, third card). Fortunately, I was greeted by Suleily at the Guildford store, who did not simply let me leave with a new Superdrug card. Had I followed IT's instructions, I would have had the same registration issue. Suleily volunteered to lead, checked, and discovered a third card that was already linked to my account. It was not possible to link this card to an online account. However, she kindly transferred the points onto a new (fourth) card, deactivated the third card, and registered me onto the online platform successfully. She was polite throughout the 30-minute interaction; she asked for help from her manager (when necessary); she used alternative resources when my phone had poor service; and she was solution-focussed. She succeeded where countless others had failed. She never made me feel like a burden. Indeed, she was always keen to help, was apologetic for my experience, and she tried different strategies. She is a credit to Superdrug, and I would not be surprised if she is promoted very soon. If they do not promote her, then another company will. Thank you.
Mar 12th, 2023