smart of Guildford

Feb 7th, 2023

Amazing service by the team here! A really helpful bunch of people, plus they were willing to answer all of my questions in a digestible fashion!
Sep 30th, 2022

My new car was supplied with the wrong registration number. When I spotted the mistake they did send out someone to fix it, after I chased them and explained i could not use the car! The new rear plate fell off after a few weeks so I called them twice but they didn't call back (he's busy at the moment - you get that a lot from them!) I ended up going to a local service centre and they ordered and fitted the new plate the same day, which I paid for. At the first service I went to MB Brooklands and they were OK. At the 2nd service I forgot and when Sandown called me I stupidly booked with them. The service process was not slick but that happens a lot with main dealers in my experience. When I got the car home I checked the paperwork (I have a service plan so nothing to pay) There was one sheet of paper saying it had had another A service when it should have had a B service. MB Brooklands gave me a full set of service paperwork the year before but Sandown just gave me a single page. I called Sandown and eventually someone called me back and I was assured the correct service had in fact been carried out and they would send the correct paperwork immediately - they never did send anything so I am left wondering if they did the cheaper service! This company are attentive right up until you take your car away after which they could not care less! The 3 year PCP ends soon and I will be taking it to Brooklands for its final service. I will probably roll over to a new Smart EQ but will get one from a dealer in the North who offer much better deals. No way I will do business with Sandown again!
Nov 20th, 2020

Feb 17th, 2019

Costumer service can be more friendly
Oct 5th, 2018