The Eye Academy

Just like to thank David & team for helping out adjusting my frames as I walked in Saturday morning without appointment many thanks. Roy
May 15th, 2022

Extremely bad experience with the Eye Academy, especially their staff called D_vid M. Very rude, impolite and unprofessional. He would cut your line if you ask further. He would even say you are wasting his time! Is it the right attitude in serving customer? Would never recommend to others.
Sep 30th, 2021

Great opticians. A very thorough and professional eye examination followed by great service when buying and fitting glasses. David is a particular star. His care and attention to detail when deciding on lenses and fitting is second to none.
Sep 11th, 2021

Outstanding service from Eye Academy in comparison to all the other major High Street opticians. Broke my plastic frame glasses across the bridge and, Eye Academy were the only opticians that helped me out and replaced the broken frame after slightly reshaping the lenses to fit in the new frame, and all for 35 quid....Absolute result! The rest of the major high st opticians were abysmal, most of their staff were inexperienced and clueless, especially Vision Express.
May 19th, 2021

I went there for new lenses for one of my newest frames, with an idea of prescription already in mind, as my latest test was not too long ago. The assistant insisted with me to do a new eye test and I spontaneously did it, but I was disappointed with the prescription. I went to check my personal eye (surgeon) doctor who advised a lower and symmetrical prescription, similar to what I insisted to get in the first place from Eye Academy which denied it. So I went back to them, but they were not prepared to replace them FOC using my doctor prescription, despite I was ready to take my responsibilities for it. Result: Loss of time, and money. 370 (300 lenses + 70 visit) by Eye Academy. 150 (visit) by my personal eye surgeon Doctor. For a total of 520 loss, plus the cost of the new lenses I'm going to have, for replacing theirs. I wished I knew since day 1 their eye test / aftersales policy, as I would have gone straight asking to use my personal prescription if I knew they weren't prepared to replace my lenses if I was feeling not comfortable with them. Despite the disappointment, I must admit their level is good as they provided me with samples for checking the tint percentage and David made a strong effort to cope with my high expectations/requirements. Poor aftersales not in line with their market positioning, as I was expecting more from a structured independent shop which was my reason of choice. Matteo Zagaglia
Oct 19th, 2020