Nicklins

Outstanding! Informative. Great range of frames. Excellent customer service.
Jul 10th, 2022

As a spectacle wearer and customer of Nicklins for more than 30 years I can vouch for an excellent service with reassuringly thorough eye tests and truly expert and helpful advice and fitting from Paul with regards to lenses and frames.
Apr 6th, 2022

Friendly helpful staff.
Dec 8th, 2020

Sep 26th, 2020

Disgusting service and rude. Disappointed and the older lady optician's license should be checked. After cancelling my appointment twice and waiting over a month already, they hadn't started well, but let it go as obviously things come up and people are ill. Anyhoe on my appointment day sadly I couldn't park in the main car park across the road, as it was full. I waited 10 minutes to see if I could get a space, but to avoid being late I had to park in the 30 minute bays next to Nicklin's. I tried to call them before my appointment to ask them how long it would take for the test and if longer than 1/2 hour maybe suggest I find another car park nearby and could be a couple of minutes late, but they phones were down apparently and just got the engaged tone. I explained to the receptionists when I got in that I only had 1/2 hour because of the above and the optician came out and said it will take longer, so I said well lets try. She was rude and basically after sitting down and giving her details of my medical history she said, "well I don't think this is the opticians for you". I was shocked by her rude comment and sat there. I took a pause and then decided to explain to her that they were only 1/2 hour bays and tried to park in the longer car park. It certainly wasn't my fault and unnecessary to be spoken to like that. I then said that perhaps a solution could of been for one of the opticians to offer putting in more money if I had gone over the 1/2 hour, but instead just got verbal abuse back and sarcastic, patrionising comments through the eye test. She then said to me oh you'll have to come back for the other test. ???? I waited for her to give me the prescription form patiently and then she amended the computer with one of my results which I found strange, so don't even know if she has done it right. She then said patrionisingly, "I'm sorry you have had such a stressful morning", to which my reply was, "Oh I'm not stressed" Rising above it and saying, "Have a lovely christmas" instead. I then just walked out completely without engaging with the receptionists who were very nice and certainly weren't rude like the optician was. A vile person offering medical services. I will certainly find a differnet optician locally and get it tested again to ensure my results are accurate. Surprised she has a working license if she treats patients like that. Disgraceful.
Dec 5th, 2022