Mercedes-Benz of Guildford

Took my Mercedes in for a recall (airbag) the airbag on drivers side never sat right after being replaced, took the car back, still wasnt sat right. Not overly happy with the whole process.
Apr 30th, 2023

Apr 28th, 2023

Worst experience when visiting over Easter, took a C43 for a test drive, were asked how we got on and other than Jack telling us a brand new car would only be a couple of thousand more than a 2 year old one (grossly untrue - it was like +20K) that was it. He did not take any details or offer to keep an eye out for what we were looking for. Maybe the lack of interest and customer service was as it was a Bank Holiday and 20 minutes until they were closing. Whatever the reason they missed out as we ended up purchasing a brand new model from another Mercedes dealership whose customer service and attention to detail won them the sale.
Apr 17th, 2023

Great all round experience. The sales person that dealt with us (Ian Wilson) was excellent. He could not do enough, made us feel comfortable with buying a car located in Guildford whilst we live in Glasgow.
Apr 14th, 2023

The agent Karan Sahota was extremely helpful as my decision to buy the car was based on whether I could get a tow bar fitted for my caravan. MB would charge over 5000 to do this which is highway robbery, but he managed to find a 3rd party source for me. He was very flexible in closing the deal, along with his manager who had to get the OK from the Director at HQs, for a fantastic win win situation. When he says he follows up he doesn't BS and gets back to you really quick. One of the best customer service I experienced.
Mar 16th, 2023