YO! Guildford

Food : 5/5 | Service : 4/5 | Atmosphere : 4/5 Recommended dishes Sushi, Edamame More
May 2nd, 2023

Truly not worth it, better than itsu for sure, but its not nearly as amazing as Kokoro
Apr 25th, 2023

Food : 3/5 | Service : 1/5 | Atmosphere : 2/5 More
Apr 23rd, 2023

came in during the week of half term, had a very lovely dining experience. the waitress with ginger hair looked after me and my family very well best service ive received
Apr 15th, 2023

Service was shockingly bad. The waitress didn't have a clue what she was doing and made it frustrating, couldn't even get our drink orders correct. When she did bring the drinks over she didn't bring the glasses. Kids meals came with the wrong sides, wrong sauces etc. Then we were overcharged as they couldn't add the children eat free option on their side as we had to order through the app, so they advised me to pay in full, to then be refunded. This hasn't happened and I've been charged. Took multiple staff members to try work this out and all sorts of excuses to why it wasn't working. Then I receive a receipt saying I've been refunded the kids meals but they didn't even tap my card or get me to put my pin in.have chased this with no response yet. The food was tasty (small portions though) but we won't be going back to the Guildford branch ever again due to the customer service. I wish I had looked at the Google reviews before going as seems multiple people have had issues with the service.
Apr 13th, 2023