Superdrug

Feb 19th, 2023

I like this place
Mar 20th, 2023

Mar 16th, 2023

I visited the Guildford Superdrug store after I had numerous issues with my loyalty card and the online registration process. I had spoken to Customer Service (AS Watson) at least three times prior, and I had visited 2 other Superdrug stores for this digital issue. All had not resolved the issue. Eventually, Superdrug IT recommended that I deactivate two loyalty cards and start a fresh account (with a new, third card). Fortunately, I was greeted by Suleily at the Guildford store, who did not simply let me leave with a new Superdrug card. Had I followed IT's instructions, I would have had the same registration issue. Suleily volunteered to lead, checked, and discovered a third card that was already linked to my account. It was not possible to link this card to an online account. However, she kindly transferred the points onto a new (fourth) card, deactivated the third card, and registered me onto the online platform successfully. She was polite throughout the 30-minute interaction; she asked for help from her manager (when necessary); she used alternative resources when my phone had poor service; and she was solution-focussed. She succeeded where countless others had failed. She never made me feel like a burden. Indeed, she was always keen to help, was apologetic for my experience, and she tried different strategies. She is a credit to Superdrug, and I would not be surprised if she is promoted very soon. If they do not promote her, then another company will. Thank you.
Mar 11th, 2023

pharmacists are clueless and not one skill of customer service
Mar 9th, 2023