American Golf - Guildford

Apr 23rd, 2023

Great customer service from both Trevor and David. Helped me select the right clubs for me. Even came back a few weeks later and they knew who I was. Great service highly recommend
Feb 21st, 2023

Not alot of stock
Dec 13th, 2022

Great experience with putter fitting
Nov 20th, 2022

Great service until they have your money. Trevor was really helpful, provided consultative advice and fitted me for some custom fit clubs. Grateful for his help, experience and insight. I ordered the clubs on the 7th July and was told it would take 3 weeks. From then on it has been nothing short of a disaster, with them finally arriving 9 weeks later. There was no information or communication at all. I called after three weeks and was told they'd be there in another couple of weeks, which was "close enough" to their estimate. I called after 5 weeks and was told they had arrived at their warehouse and would be delivered to the store the next week, some progress at least. I called again at the end of that 6th week and was told that what I had been told was a mistake, they hadn't arrived so they called the manufacturer, and they hadn't even been made yet. 3 weeks later they arrive. I go to pick them up and get given someone else's clubs, which I notice just before I leave. The most frustrating part is I had to do all of the chasing and follow ups. I was frequently told I would get calls back with updates, which didn't happen. I don't understand how I can be told they've been made, shipped and received by their warehouse only for literally all of that to be wrong. Overall, a very frustrating experience where some better expectation setting and communication would have made it more acceptable.
Sep 25th, 2022