Swift Stitch

Great place for precise clothing adjustment. Very attentive and honest, and thats utterly important
Apr 6th, 2023

Used many times for alterations to dresses and trousers. Most recently they sorted my wedding dress alterations. I was quite worried as a previous (wedding) alterations person had done a bad job, so swift stitch were saving my dress! The lady was so friendly and helpful in discussing how it could be altered, and I'm very pleased with the result - Thank you, can't wait to wear it! Service: Wedding gown alterations
Mar 11th, 2023

The team swiftly mended a pair of snowboarding trousers that I unfortunately split many years ago. They did a great job and prevented me from having to buy a new pair, costing a small fortune. Thanks for the great work and I'll certainly be back.
Feb 7th, 2023

Honestly worst customer service I have ever encountered. One male staff told me last Monday he would get the alteration done in 1 day - charged urgent price. Went back on Tuesday, not done, told it would be actually take a week. The man (Im assuming owner) told me it was my fault and I should have come in much earlier if I had a problem. Proceeded to scream at me - I honestly felt like he could have been aggressive towards me. Other men who worked there in the shop laughing. Never ever had anything like this before - avoid at all costs.
Jan 13th, 2023

The reviews of this business (Swift Stitch (Tailoring and Alteration) Limited, Company Number 10715260) appear to be very mixed. I have been using them for years and think I can explain why this is the case. If everything goes according to plan, then customers tend not to have a problem. However, should anything go wrong, it tends to get very bad very quickly, with the owner (Mr Bangin Araf) becoming extremely aggressive and defensive. To give an example, I went to collect a silk evening shirt today that I had left to be dry cleaned. The collar on the shirt was ruined and marked and the fabric felt stiff and had lost all its softness. I had only worn the shirt on two previous occasions and on each Swift Stitch had cleaned it perfectly. Something had clearly gone badly wrong this time. When I pointed this out, I was met with complete denial, followed by an attempt to blame another employee (who was not present). I explained that my contract for cleaning was with the business and not any individual employee, but this was not met with any counter-argument, simply with increased aggression and barracking. Initially I thought there might be some linguistic difficulty, but it became very clear there was not. It was a very unpleasant and unnecessary experience and one that I should not wish anyone else to have to undergo. I was asked to leave the shirt for Swift Stitch to attempt to repair the damage, which I agreed to. I am due to collect it on Friday and will update my review following this. Service: Dry cleaning
Apr 30th, 2023