The White Company

Bad service.
Mar 2nd, 2023

Jan 6th, 2023

Jan 5th, 2023

Worst service ever at the Guildford store. Employees unwilling to help. Not interest what so ever. Extremely stuck up. Two of them slagging off the previous customer saying we dont want people like that coming here. When they saw me and my wife looking at them, they stop the conversation. Asked to but three of the very large Winter candles to be told they do not come in that size. Bought the medium to then see when we got home they do sell them. Spent 500 to receive the worse service ever and the rudest not interested till person who then asked do I want a bag. Not sure how she expected me to carry the eight candles. The total came to 560. The customer service is even worse. Called them to be told to send an email. First email came back saying they would pass on my feedback. I wrote back saying, what feedback as I had not sent any as I asked for a call back from someone. Got another email with still no attention to what I have request so I have decided to let people know great quality items served to you by people who look down on you and think they are better than everyone else.
Dec 19th, 2022

Busy Saturday. Staff came to my rescue almost immediately when I was trying to look at a product up on the shelf. I really appreciate it as I have other shopping bags in my hand so hard for me to reach it. She even showed similar other products too. So thank u for making it swift and fun shopping.
Nov 23rd, 2022