Burneston Dental - Dentists in Guildford
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Hours
Chamber Rating
-
gemma henson
Nov 30th, 2020 -
Matthew Bailey
Apr 27th, 2023 -
Richard Smith
Sep 30th, 2021 -
Mark Smith
Jul 1st, 2021 -
Natalie von Ey
Jan 20th, 2021
Contact Info
- (148) 357-3630
Questions & Answers
Q What is the phone number for Burneston Dental - Dentists in Guildford?
A The phone number for Burneston Dental - Dentists in Guildford is: (148) 357-3630.
Q Where is Burneston Dental - Dentists in Guildford located?
A Burneston Dental - Dentists in Guildford is located at 44 Epsom Rd, Guildford, eng GU1 3LF
Q What is the internet address for Burneston Dental - Dentists in Guildford?
A The website (URL) for Burneston Dental - Dentists in Guildford is: http://www.burnestondental.com/
Q What days are Burneston Dental - Dentists in Guildford open?
A Burneston Dental - Dentists in Guildford is open:
Thursday: 8:15 AM - 8:15 AM
Friday: 8:15 AM - 8:15 AM
Saturday: Closed
Sunday: Closed
Monday: 8:15 AM - 5:00 PM
Tuesday: 8:15 AM - 5:00 PM
Wednesday: 8:15 AM - 8:15 AM
Q How is Burneston Dental - Dentists in Guildford rated?
A Burneston Dental - Dentists in Guildford has a 5.0 Star Rating from 21 reviewers.
Hours
Ratings and Reviews
Burneston Dental - Dentists in Guildford
Overall Rating
Overall Rating
( 21 Reviews )
Matthew Bailey on Google
Then came the day I had a cough in early December on the day of my appointment for a filling. So I phoned up the practice and said that I had a cough. I said that I was still happy to attend but obviously I would understand if they wanted to cancel. They said they would cancel. I asked if I could rebook and they said "No" and that they would get back to me... Ok a bit weird but fine.
No one got back to me so I phoned up about a week later and was again told they would "be in touch." About a week later I phoned again to be told "they couldn't see that far ahead in the diary" and they would be in touch in the new year. Now I don't know about you but to me "in the new year" is the first week of January or so.
The weird unable to book in the future to this day has still never been explained to me.
Anyway 2 weeks in I receive an email saying I need to book a general appointment (at my expense) before the treatment I was still waiting for a rebooking for.
At this point I was fairly miffed so wrote an email of complaint to the practice manager. They were apologetic and assured me it would be sorted and they would get back in touch asap. Ok fine.
No response comes for a few days so I email again. Again apologies from the practice manager and am told the dentist would contact me before the end of the day.
I then receive an email from the dentist saying that they essentially didn't think my complaint was fair (even though I had made it very clear my work was fine just admin was poor) and that I should find another dentist somewhere else.
So yeah don't dare complain if they mess you about...
I wasn;t originally gonna post this review but it really came to a head today when I received my reminder for my next checkup...
As I said good dentistry but absolutely shambolic customer service, admin and refusal to listen to a formal complaint.
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Richard Smith on Google
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Mark Smith on Google
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Natalie von Ey on Google
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gemma henson on Google
Could not recommend more.