Nespresso Boutique

Whilst I don't like giving negative reviews this one is a must do. I have been a happy Nespresso customer for many years from when I was in New Zealand to now in UK. I went into the store today as the coffee flavours have changed as of last week. I asked the lady if I could sample a coffee that would be similar Cocoa Truffle. She replied by saying "sorry no as we only sample the big/new pods not the older pods". I replied by saying "Can I sample a similar flavour in the new/big pods please?" Here she replied by saying "sorry again no as the favours will be different between the two types of pods". This is absolutely unacceptable!!! Why could I not have a similar flavour in the new pods? Also, why not try to explain the benefits of the new pods & machine? Perhaps I would have upgraded. In fact our machine is over 2 years old and can certainly use an upgrade. This is truly disappointing Nespresso Guildford. having said this I notice that the store manager does not reply to negative feedbacks on Google giving the impression that they don't really care I guess.
Apr 1st, 2023

Bought a coffee machine today, Holly and Desi were amazing, we sampled coffees and the ladies were so smiley and pleasant.
Mar 20th, 2023

Nice and lovely Nespresso Boutique. All staffs are very friendly and helpful, if you dont know what to choose for the coffee pods you can just ask them to introduce you some and they are very welcome to help. And I just found out buying the coffee pods in here is even cheaper than buying on Amazon! And they also provide delivery service too or you can create your account in there and started to order in online. Very convenient and easy to order.
Mar 18th, 2023

Wonderful boutique, great friendly staff, excellent coffee, a must visit for any coffee lover!
Mar 9th, 2023

Had an amazing tasting session. Very friendly staff. Manager was very good. New loyal customer.
Mar 7th, 2023