Inchcape Jaguar Land Rover Service Centre

Unfortunately, I cannot say much good, and I doubt that anyone will read this. Actually, the only good thing I could say is about Zara. She is always helpful and courteous. Generally, I have a lot of problems with my F-Pace and I often visit your service center for warranty inspections and repairs. Every time you fix something, something is not done properly, or something that should also be repaired is overlooked, or at least not mentioned. But I want to focus on the last repair. After one of the recent repairs, and after you removed the gearbox, I reported to you that I heard a worrying metallic sound during acceleration. Finally, when you arranged the inspection, I heard that the ball joint dust cover was split in the front suspension. It was obvious to me that this was not the source of the sound. My car was with you for a whole week, and finally, I was told that the metallic sound was coming from a loose bracket on the gearbox area. I remind that, the sound appeared after you repaired the car and removed the gearbox. The worst is that after a week, I received my car unrepaired. As soon as I arrived in Wimbledon, the sound returned, and in addition, after you replaced the ball joint, you did not do a wheel alignment, and my steering wheel is turned to the left while driving straight. The next day, I returned to your service center and talked to Ms. Manager. She was not able to tell me much about why my car was with you for a week and nothing was done. I felt that she didn't really care about it. She assured me that she would take care of it and that she would call me back. Of course, she did not call with any information. On Tuesday I have an appointment for another fix of your repair and the continuation of this embarrassing story. Dariusz Matyja OV68VCL
Apr 28th, 2023

Really enjoyed my first visit to JLR Service Centre Guildford today. The customer lounge was a great place for me to work from my laptop with free coffees and biscuits. Very competitive service price for my XF, which I was delighted about. I was looked after by Amina, who was really friendly and delivered a great customer experience. Thank you Amina! Looking forward to coming back for my service next year
Apr 26th, 2023

Very professional and friendly service , and Thanks to Zara everything went smoothly as it was in past two other annual services.
Apr 21st, 2023

Customer services very good unfortunately cannot say the same about Land-rover cars. Problems accumulate from week one.
Apr 10th, 2023

Thank You Terasa for looking after us so well. I could see you were juggling recoveries etc so a busy Saturday morning. Car was ready on time, nice & clean and at the cost agreed. See you next time Gary & Wendy
Apr 1st, 2023