Barclays Bank

Had to wait for a few minutes but service was great and the premises were enjoyable
Mar 13th, 2023

Helpful staff
Feb 19th, 2023

Dec 25th, 2022

Horrible customer service from Jon and a girl in blue that were working last Friday and Monday in Barclays in Guildford.I asked for an appointment to open a join account and move my savings. I tried online but I cant open it because I have a long name, and they said I needed to call to the phone number that they provided. Both very free at that moment, the bank was empty. I asked them that I needed an appointment on Saturday and they said will be fine. I called the number and they said no appointments on Saturday in Guildford. When I returned on Monday both werent professional when I asked them why they gave me the phone number if I cant have an appointment on Saturday, the looked each other and laugh.I ended leaving. I will not open an account in this bank and definitely this team of customers services need a training about how to talk to the customers.
Feb 3rd, 2023

Avoid Barclays at all cost. Had my main account there for 12 years and it is an absolute disgrace, so glad I left. I happened to get a credit card with them last year though, unassuming the lack of improvement since my years with them. Oh boy, I should not have. Barclays as an organisation is unable to resolve their errors. Leave all hope behind and prepare to spend long hours on the phone without a resolution to their own shortcomings. If you bank with Barclays and they mess up (they will), you have a PROBLEM. The fully automated system has huge holes and no one there with any power over the flawed system. The extra irony is when they advertise jobs at Barclays as you are trying to get through to somebody. *facepalm* As a last resort customer service tells me to go into a branch. Drove all the way to Guildford pushing my meetings out of the way for this. Theres now a receptionist you have to get through to see an actual bank employee, otherwise can only give you an appointment in the future, like a dentist. Why have a massive branch on Guildford High Street only for machines?? Why customer service tells clients to pop into a branch when clearly isnt setup for this? They cannot and not willing to help whatsoever. Im only trying to resolve their own error. Please do yourself a favour, dont bank with Barclays.
Jan 27th, 2023