Lloyds Bank

The service is confusing cause you never know how long you need to wait for someone to provide you the service.even when there is no any customer here at the moment I still need to sit down and wait for an hour with no reason.
Feb 25th, 2023

I took 1000 into the GUILDFORD branch to cash in. The woman on the till counted it and gave me a receipt for 1000. I later looked at my online banking and noticed only 900 had been paid in. When I went into the bank I was told by the same woman she counted it again at the end of the day and it was only 900! No attempt to contact me at all. What are receipts worth if the bank can change the amount after you have left? Im waiting for a call from Rona Duckett as nobody in the GUILDFORD branch was willing to help me with this and after that Ill be calling the Police. Im furious as I have been stolen from and left feeling completely disrespected leaving the bank.
Feb 2nd, 2023

Good service, friendly service
Dec 31st, 2022

I have lived and banked all over the world, and it is rare to find customer service like that I have found in Mr. Harrison Mayne at Lloyds Bank, formerly based in Godalming, and now in Guildford. Harrison is a consummate professional, and simply makes it happen. Above all, he cares - he delivers a client-centric service where nothing feels too much or too difficult, and which makes one feel seen, heard and valued. My family has gone through traumatic times in the past 12 months, and thanks to Harrison, the path has been smoothed for us. We have been given the gift of peace of mind - priceless. Thank you Harrison. Please keep doing you. I highly recommend Harrison for any and all banking queries or challenges.
Dec 5th, 2022

James ( Guildford branch ) Excellent customer service . James spent time with my son setting up online banking on his phone. This was done in a brilliant and encouraging way. I was so impressed. Thank you James
Aug 13th, 2022