H&T Pawnbrokers

You're always going to get a few people that leave negative feedback just because things didn't work out for them, but in my experience of using this shop for least the last 15 years, the lady with the long blonde hair an walking stick, has always been very respectful and courteous with me, always gone the extra mile to make her customers happy ,and that's what we value. Obviously as she's been there the longest she recognises who the regulars an locals are, when you get new staff take a position at they're obviously they don't know who the locals and regulars are that takes time, but my overall experience has always been excellent.
Apr 2nd, 2023

Excellent service keep the good work
Mar 7th, 2021

From the sublime to the ridiculous. Ive been using their services for a few months now and was very impressed indeed with the service. So much so Ive recommended them to all my friends and family. The lady with brown hair always addresses me by my first name when I arrive with a beautiful beaming smile and service second to none. Im a loyal customer and weather I was looking to buy jewellery, pawn an item or apply for a loan they would always be my first port of call. I went in yesterday to do a buy back on my iPhone which Ive done before and was very happy with everything however on this occasion a young gentleman served me and after inspecting my phone said he couldnt help me as there was a small scratch on the back and they couldnt sell it if I didnt buy it back. I told him Id bought the phone two weeks ago with said scratch and paid 320 and I was only looking to borrow 50. He flat refused to consider it so I asked if he could get a second opinion as this was ridiculous and made no sense. He went away, came straight back and with some delight and an infuriating smirk on his face told me they wouldnt be able to help me today. I left the shop feeling frankly embarrassed and insulted as if Id brought in some old junk and was perhaps trying my luck. Quite by chance I walked past cash brokers around the corner and reluctantly went in as I now felt I was peddling junk. To cut a long story short after 5 minutes I walked out with the cash no problem at all. This morning I went back to collect my phone and they rounded down my fee from 62.50 to 60. What a difference!! I wont be using h&ts services again or recommending them to anyone purely because of the insulting attitude of the gentleman who served me. If youre looking for a buy back service look no further than cash brokers.
Mar 27th, 2019

I would like to say how helpful Sonya in the Kingston branch is. She really is dedicated to customer satisfaction and knows her job role. The Kingston branch is a super friendly shop unlike the others I have used in the past. Avoid Sutton and Worcester park like the plague as the staff are hopeless. Kingston is the best
Jan 1st, 2019

Recently bought an item from this store The lady who served me was polite and definitely knew her stuff. Will be going back at some point to get a neck chain keep up the good work
Sep 1st, 2018