Futon Company - Kingston

Great advice. High quality products. Recommended.
Feb 25th, 2023

Surprised by some of the low ratings on here; my partner and I have only ever had positive experiences. We've purchased a laundry basket which is sturdy and stylish (in a minimalist sort of way), a teal throw, and some large sturdy cushions. The latter two items have washed fine and retain their quality. Service is likewise perfectly fine; never had an issue. Cashiers here are polite but not pushy and I prefer that they don't jump on me as soon as I come in.
Feb 14th, 2023

Bought a futon sofa bed here. I had good advice and help when choosing by a guy who wasn't pushy, just helpful. When I collected it from the shop I phoned to tell them I was coming; the woman was in the shop on her own and gave me great advice about parking and then when I arrived in the car, she had everything ready for me so I could load up quickly. Although she was on her own she carried everything out with me and helped me put the frame on the roof of the car. Good products and lovely staff in the shop
Jan 31st, 2023

Everytime we go in, the staff is rude and service appaling. They would either completely ignore you or watch you like a hawk so that you don't steal anything? The items are so pretty, but the staff's behaviour just puts me off. It would be so much better with friendly shop assistants. Are you guys not paying them enough or what is going on? My review is not the only one mentioning bad customer service. Do something about it!
Jan 22nd, 2023

Very bad customer service. I ordered something and I should pick it up on Monday. I asked my partner to book a day off to can pick it up because it's heavy , when we get there they asked us to come back the next day.
Jan 2nd, 2023