Santander

Only 2 staff working the tills so huge queue that didnt move. Not even got staff weeding through the queue to sorts out minor enquires (which mine was). Eventually I had to leave without competing my business. Waste of time.
May 1st, 2023

This is not a bank. it's a circus. You would think removing yourself from a joint account would be straightforward. No, it's been so painful. My ex provided the signed form to the Hackney branch, and they requested my ID, so i went to the Kingston branch and attempted to give the ID to them. They told me I must provide the ID to the Hackney branch, as they had the signed form, I refused to accept this, and I requested they scan my ID and send this to the Hackney branch via email (it is 2023 we have emails). They did this, but I am still waiting for my name to be removed from the account.
Mar 2nd, 2023

Long queue. 6 staff, but only 2 serving. Disappointing
Dec 21st, 2022

Nov 20th, 2022

Needed to deposit cions into my account. Quewed for over 20 mins with only 2 members of staff on at the counters. And some of the time just 1. I requested 3 times for some staff to come deal with it. It took 20 mins before another member of staff came. Some people have no choice but to come to santander during lunch breaks. This is due to the early closing of all santander branches, which is now 3pm, really inconvenient uphelpfull and frustrating. Thinking about changing to somewhere else.
Oct 26th, 2022