Fortune House

Read/check and amend as you deem fit. Fortune House, Leyton 17.04.23 I ordered nearly 50 worth of food from this place and discovered that some of the items were either almost tasteless or really greasy. I phoned to complain only to be met with total unhelpfulness and disbelief/denial that their food was found to be lacking. One dish- salt and chilli shredded chicken- were strips of toughened grease that lacked any other kind of flavour. Unfortunately I'd ordered 2 of these and only 1 had been tried, however, Fortune House claimed I'd touched both! Ridiculous!! If 1 tastes bad then it stands to reason that the other tastes bad too so wouldn't need testing! A member of staff said to test another dish- chicken balls (crisp grease)- then was told they wouldn't even partially refund because they'd been tried and would have to be binned. Only one rice dish (5.70) was not brought back, because although tasteless it had been well sampled. According to Fortune House the whole order would have to go in the bin, yet once I got to the shop and they agreed to refund certain items from the order (approximately 33 worth) they also kept ALL the returned food INCLUDING the sampled ones. What did they do with my returned food? Why take back the items they claimed had been touched so must go in the bin? This seems very dodgy to me! If the poor tasting food wouldn't keep me away from this establishment then the taking back of 'used' food most certainly would.
Apr 17th, 2023

Ordered food for delivery. Took over an hour to be delivered, food very poor quality had to throw some in the bin and not worth the money , would never use this takeaway outfit again. Money for old rope .
Mar 18th, 2023

My favourite Leytonstone Chinese! After the last two went quite wrong at two other Leytonstone places, this was a last hope. It came really quickly and food super hot. I got the Fortune House Chow Mein which was absolutely delicious (and they read my note about no veg - double bonus). The Crispy Chicken in Chilli Garlic Sauce was really nice, but no garlic. It didn't need it but I would take that out the description so not to mislead anyone potentially All good prices for London, and all in all really really good and will definitely order again
Mar 6th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Aromatic Crispy Duck, Deep Fried More
Feb 26th, 2023

Nov 21st, 2022