East Coast Removals

We moved from Gorleston to Blackpool and got East Coast Removals to do the job. Ben, Dave and Seb were pleasant enough guys and our interactions with them were mainly positive, but they seemed to lack respect for our possessions, as several things got broken [tall lamp, 2 drinking glasses, plastic tray for cutlery [washing up stand, plus other plastic items cracked] and the letterbox of my Gorleston house], plus around half of our wooden furniture got damaged with scratches [couple of items had quite deep gouges in them] and in 1 instance the tape they used took the veneer off a our TV cabinet, and around 20-30% of our plants were damaged - some with broken stems/branches and 1 dislodged from its pot, plus others crushed. Sadly, I didn't think to take photo's of all our furniture pre moving, so cannot prove they damaged them and when I mentioned the damages to Ben his response was, "there's nothing on there you can claim from our insurance2, and then he implied I was only interested in money, which was quite strange since I/we had tried our hardest to accommodate them in every way, including charging them a very cheap rate [we moved to a Guesthouse/Hotel] for Dinner, Bed and Breakfast and switching our dates to accommodate the fact they double booked themselves, which caused us inconvenience and extra expenses, for which they gave us £50 off a price, which was by no means cheap - almost 10x what it cost us to move just 3 years ago. I acknowledge it was quite a big move [3 Luton vans required] and a good distance, but surely respect for property should be at the heart of a Removals business? As, I said at the top of this review, Ben, Dave and Seb were all pleasant enough, but we are still finding issues with our stuff every day - yesterday discovered our reclining sofa now has to be manually pulled out, whereas before you pressed the button and the bottom virtually shot upwards, hence this review, as not happy.
Oct 2nd, 2023

A brilliant family business..so helpful..will definitely use them again in the future
Oct 2nd, 2022

This week Ben, Dave and Nick moved us from one home in our village to a new home a mile down the road. They were fantastic! They moved a huge trampoline and put it all back together....they took apart and reassembled beds, incl kids midi beds and managed to move the kids badly packed rooms, they replumbed appliances and helped to move an entire man cave too. So kind, so polite and wouldn't let me take a box up the stairs. You usually get what you pay for, but these guys were reasonable on price and excellent on service before, on the day and throughout. Many thanks Sarah and family in Loddon.
Jul 16th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
May 12th, 2022

Feb 13th, 2022