Lucas & Wyllys

SHOCKING!!! Rachelle Thomas was awful. Not only did she nearly ruin our heart felt sale she was rude, unprofessional and in all honestly completely incompetent. She made what only was meant to be an easy experience for my Husband and I and all parties involved a lovely thing to do quite frankly awful. This firm really needs to use this as an eye openor as to who is mentoring their trainees. Thankfully after promising an exchange then leaving it as a mess to take annual leave it did us a favour as Amy took over and we exchanged and completed within two days. Not only did this cause myself and my Husband 6 weeks of not knowing where we stood we also lost our holiday money and also the constant feeling of being left in limbo week after week. Lycas and Wyllys. Please note this 'empire building' trainee has not only made me ill but locally caused your firm damage to agents and other Solicitors. Unprofessional does not even cover this! And i may not have been a client but overall your whole service was disgraceful. So it is not inaccurate it is completely the truth!
Oct 13th, 2022

Feb 19th, 2023

Extremely helpful and caring with sale and purchase of property. Would highly recommend
Dec 16th, 2022

Julie was fantastic and kept me informed throughout the process and was attentive at every detail. I can wholly recommend this practice, in particular Julie who was brilliant.
Nov 26th, 2022

As the company has asked to discuss this four years after I left the review, here is my comment: while the legal aspects of the purchase were dealt with competently, I have never experienced a firm - of any kind - which communicated so poorly. At every stage I kept needing to seek information about the purchase from others as they simply would not respond to calls or emails. Despite me telling them I was not local and was using them because of a family recommendation, they also asked more than once whether I would be physically present to sign documents etc. This made a very stressful time (my son had recently been born and I spent a large period of time abroad that year) even more stressful to the point of affecting my health. It appears that partway through the purchase my designated solicitor left, a fact that I was also not made aware of until some time after it had happened, though I will say the communication got slightly (but not hugely) better after that point. On purchase day itself I was told by the estate agent that keys were ready for collection - I was then rung about an hour later by L&W to tell me the same thing, when I was already in the house. The lesson I have learned from this is to always use a local solicitor where if all else fails you can physically go to the office to speak to them. I also don't think this company should take on remote clients if they aren't aware of what this means practically. The fact that the purchase happened in 2017 and I still have very vivid negative memories of this company should give a sense of my experience.
Mar 4th, 2023