Tesco Cafe

Vegetarian options: Vegetarian options for all day breakfasts. Wheelchair accessibility: A lift and escalator up to the cafe.
Sep 8th, 2022

Have been going in on a Sunday morning for breakfast with my elderly mother for many years. i am always impressed with the way that the staff treat my mum. It is always with a smile and a kind word. Always happy with my breakfast.
Jun 25th, 2021

Good food and really friendly staff, as i live alone sometimes this is the only interaction i get with other people. i suffer from anxiety and the staff always make me feel comfortable and check on me.
May 28th, 2021

The staff really friendly and helpful one young lady korina went out of her way to make sure everything was OK
May 12th, 2021

My husband and I went into this Cafe one to grab a cup of tea and another to support them after lock down as it didn't t seem that busy. We were left waiting while 2 members of staff were chatting and laughing and didn't even acknowledge us there. Finally after around 20 minutes one came to ask what we would like. I asked for 2 pots of tea a chicken wrap and a all day breakfast. The member of staff told me the kitchen was shut now and so couldn't have either. Bearing in mind that this was only 2.20pm I asked what time the kitchen closed as we had arrived at 2.00p.m and she never acknowledge my question let alone answered it. We left feeling very disappointed. I have visited this cafe several times over the last 5 years and it has always seemed under staffed. But not only that the staff present don't seem to have clue about customer service. I have been in the catering business for over 32 years and was support manager for a facilities company in the catering department inside Tesco head office in Welwyn Garden City. So understand the very high standards that you expect. Could someone please tell me why you do not set such standards within your store cafe which earns you money and could certainly earn you a lot more if you improved the staffing and the management of it.
Jun 28th, 2020