Compton & Parkinson Ltd

I had a full central heating system put into my house. Excellent from the beginning. Full list of work and items needed for the job. Workers were polite and informative. Despite pulling up floorboards and what seemed like complete chaos at the time. They left my home clean and in good order, no damage to floor. I have my boiler serviced yearly by this company. I highly recommend Compton and Parkinson.
Dec 2nd, 2022

Oct 3rd, 2022

I really hope that people read the negative reviews on here as this company is a nightmare. I cannot even begin to describe how awful they are. I had to involve a solicitor, the council and an independent expert to get this company to come back and review their appalling work. They installed a new central heating system and undersized the radiators and failed to insulate the pipes. Further the external flue was installed incorrectly and the boiler not set properly. The plumber spent 30% of his time smoking and ruined the floorboards by cutting through roughly and without thought. His attitude was extraordinary. He regularly was content to leave the van without a parking permit outside the house. His need to chain smoke being his priority. He said it was fine as the company paid for any tickets. Yes thats you and me paying for it actually. ( I understand that some people smoke but he could not survive more than 10 minutes without a cigarette and It was clear that his concentration and focus was severely affected) It seemed incomprehensible that he was employed.The bathroom previously the warmest room in the house is now the coldest. Nathan Compton responded very badly to our concerns and did his best to avoid his contractual responsibilities. It was only after getting help from numerous agencies that he was forced to return and evaluate the awful work. He did then partially acknowledge the problems. But no apologies were ever forthcoming. He attempted to get out of his obligations and demonstrated contempt for us as customers throughout 18 months of argument. Following a gas check the flue was rectified as it was flagged up as being potentially dangerous.
Sep 26th, 2022

Send staff that are not trained for the heating system. then them staff cause leak to become 10x worse and then just leave and say will be back later in the week causing alot of damage to property
Jun 28th, 2022

Poor pressure to washing machine. Was promised an engineer with a call 30 minutes beforehand. Waited in all afternoon and then called them- no answer. Left voicemail. Then suddenly an engineer turns up without calling beforehand. Straight away was really grumpy.He took a look at the tap that fed the washing machine and said he'd need to get another one - left for an hour and returned. Again very grumpy. Looked at tap again. Then needed to ask for torch as his torch has run out of battery - and then looked at pipe that fed tap and realised it was gravity fed from tank in loft. Said it was low pressure and that we'd need to get a new washing machine that allowed for low pressure. Told us that anything other than that would void the warranty - then left. Have you tried to find a washing machine that works for low pressure? Try it - they don't exist. Just as well as I'd have probably gone and bought one as my mother is extremely ill and we *need* a working washing machine. I contacted their customer services that night - they said they'd get back to me but didn't. So, out of desperation, I watched several you-tube videos on plumbing and purchased an olive puller and a new tap from Screwfix. I pulled the old tap off and was instantly almost DROWNED by the pressure. I replaced the faulty tap and the 10 year old cheapo Beko washing machine worked 100% straight away - we've been washing solidly since. Bliss! See photo for work I did - and the work the "expert" should have done - you can see the tap I removed at the bottom of the photo and the new one with the blue handle installed. All in it was quite a stressful and time consuming experience for a novice but it had to be done. A week later their customer services finally came back to me - to simply repeat what the engineer said: That we'd need a new "low pressure" machine. By this time I'd done the work, knew the advice was total rubbish, and sent them the same attached photo, to which I received no reply. So I felt I had to write this review. This company charges top dollar and for that we can expect a quality, friendly plumber who gives good expert advice and doesn't leave us in the lurch, followed up by caring, responsive customer service in the event that anything goes wrong. Sadly, this organisation failed significantly on all counts. Id strongly recommend to people they look elsewhere.
Feb 4th, 2022