Eden Brook Home Care

Eden Brook cared for my mother in the last few weeks of her life. Their compassion and professional approach eased the burden on the family an immeasurable amount. The staff were knowledgeable, kind and considerate, the management efficient and supportive. Based on my dealings with them I would not hesitate to recommend.
Apr 14th, 2021

My husband is disabled and is gradually getting worse. I am now unable to manage his needs. We use Edenbrook carers who come in twice a day, morning and evening. The girls are kind, friendly and professional. Not only do they care for my husband but are there to support me as well. The office staff go above and beyond. When my husband had to be taken into hospital by ambulance the crew were unable to use the hoist to get him out of bed. I called at 10 o'clock at night. Claire rushed to help in her pyjamas. When we needed an earlier morning call as my husbands bedroom was being decorated again Claire and another office staff member arrived to do his care. Highly recommende this company. I honestly don't know what I would do without them.
Apr 22nd, 2023

I have a Personal Budget with Essex County Council and we swapped from having PA's to agency care a few years back as we were struggling to find a replacement PA. I was dubious about doing this, as care agencies can really vary in terms of care provision, training, communication, management etc. Eden Brook Home Care are a relatively small agency based in the Chelmsford area, and run by former nurses. They are professional, but also very approachable. We have been with them for around 4 months now. We had been with our previous agency (Passion Tree Care Ltd.) for just over a year and things had gone very badly. Because of this, we were admittedly apprehensive about using a new agency. We had no need to worry however! We have two young ladies that come in 4 afternoons a week on different days. They are both chatty, friendly, and considerate. Because I am on my own most of the day as my Husband and Daughter are at work & school, I always look forward to seeing them. We have had no real issues with them, which is a huge relief after our experiences with the previous agency. Things have been so much better since we've been with Eden Brook, and I really wished someone had given us the opportunity to switch to them far sooner. The reason I have knocked a star of is because the girls are often late. They usually text me to tell me they are on their way at least. This isn't their fault at all however. Unfortunately, they are only allowed 5 minutes travel time between clients. This is fine if a client is only 5 minutes away by car, but obviously no good if they have to get from one part of the county to the other. They are usually dashing around trying to get to their clients and this puts a lot of pressure on them.
Apr 17th, 2021

Eden Brook Care Co, looked after my parents in law ( both still living at home with dementia) for 10 months during 2020. The Care they received was absolutely fantastic, nothing was too much trouble and many times at very last minute due to Dad needing to go into hospital and Mum could not be left alone due to her Alzheimers the team were there straight away with the help and support that we needed. I cannot thank the whole team enough but especially, Debbie, Karen, Angie, Lisa, Lynn and Michelle who were a great support not only to my parents in laws but also to me trying to organise the care and coping with the day to day responsibilities that come with elderly family living with dementia. Many thanks once again, Debbie, Colin, Ben & Rebecca xxxx
Mar 18th, 2021

Edenbrook are providing such lovely care for my family member, such a lovely, caring team who go above and beyond. I highly recommend.
Oct 5th, 2020