Still and Sons

Anyone provided with a HETAS certificate by this company should check the details of the certificate. Ours had the incorrect heat output and wrong installers details. On bringing this to the attention of Still and Sons, we were informed that Terry Still signs off the HETAS certificates, even if he doesnt attend the installation and it is an acceptable practice. Checking with HETAS, HETAS confirmed this practice should not take place and asked the incident to be reported if it could not be resolved with the company directly. Still and Sons then failed to reply to our concerns regarding the HETAS certificate and would not reply to a single email regarding the installers details. On phoning Still and Sons, staff refused to speak to me and upon speaking with Terry Still I was again told it was HETAS who were wrong, but in any case, Terry either attended site during installation or after, even though I had an email from Still and Sons confirming Terry didnt! Sadly I had to report the Company to HETAS and couldnt recommend them as an honest or reliable company. Service: Heating system installation
Jan 20th, 2023

Very welcoming and friendly service
Mar 6th, 2023

Nov 25th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation
Oct 30th, 2022

Delighted to have discovered Still & Sons - whom we appointed to remove an existing gas fireplace, widen the fireplace and install our selected wood burning stove (Peanut 5). From start to finish they were excellent - from our initial showroom visit to the end of the installation and commissioning. Very accommodating, professional and user-friendly. And then there is the result - which has far surpassed our expectations. Amazed at how controllable the stove is. And the penetrating warmth feels so different to the central heating (which we've not had on since) - and its heating our whole bungalow. Let it snow ! Service: Heating system installation
Oct 13th, 2022