The Malvern Spa Hotel

May 2nd, 2023

My boyfriend gifted me the deluxe overnight spa break for my birthday and we both had such an amazing time. The staff are so friendly and attentive. Ollie was amazing. We both had the 60 minute full body massage and it was 10/10. Food was delicious and didnt take long between courses at all. It was also steak and wine night on Thursday so we had some free ros. The pools are warm and relaxing, and we ordered cocktails straight to our loungers. It was a lovely sunny day so we really enjoyed the outdoor pool. Rooms were clean and the bed was sooo comfortable! Will definitely be back!
Apr 25th, 2023

I had a spa day to treat myself for my birthday which i paid 145 which was to use the spa facilities one treatment and lunch I strongly felt ripped off as the spa was not what I expected. It looked like a casual public gym the pool area was messy the outdoor pool was tacky as the some of the tiles were broken. General public who had membership with the gym were using the relaxing seating areas and was refilling their used water bottles from the water area for spa guests. The bar staff were not friendly I stood at the bar for five minutes until someone noticed I was there ! I was not happy with my meal which I could not finish off The changing room was like normal changing room you would go to like a local swimming baths not enough room to get dressed. And the location of Malvern spa is miss led as it looks on line as it is located in a calm green area bur its on a busy business park industrial area.
Apr 20th, 2023

We have experienced Spa breaks over the years but Malvern Spa has blown us away this wkend. The moment we walked into reception we was greeted with a very warm welcome. Our luggage was taken care of until our room was available whilst we was shown around by the wonderful Ollie. What can i say about this gentleman, he presented himself like we had met him before yet so professional with a wonderful sense of humour. We instantly felt relaxed. The facilities are modern and clean. Service and staff went above and beyond. Slight issue with the service in the resturant on the evening but was instantly recognised by another member of staff and we accept that mistakes can be made. Both myself and my husband had a full body massage. We did compare after and it was noted that we had a difference of opinions and that was purely down to our personal therapists input! I also had a re-newal facial with Nicole, using Elemis products. This young lady presented herself with a beautiful smile. She was calm yet professional and explained everything aswell as asking all essential questions before starting the treatment. This facial included a head massage, arms neck and shoulders. Nicole wrote down the products that was used as i intend to switch from my usual face products to the Elemis range. They smell divine & my skin feels the best it has done in a very long time. Our room was nice & clean. There was everything you need. Iron, ironing board. Hairdryer. Kettle, hot drinks and bottled water. Safe. Tv, needs upgrading but worked and had a remote control. Bathroom grout was tired and in need of some tlc. Rain shower only, no extra shower head for rinsing or to avoid hair washing. Clean bed & towels. Key combination for changing room lockers. We will most certainly be returning and recommending to others. It has been a faultless experience. Many thanks to Ollie and his team. This place is our new safe haven .
Apr 18th, 2023

Apr 16th, 2023