Hazeldene House Surgery

Impossible to get an appointment! Nothing has changed over the last two years. You cannot book online and you can only ring on a Wednesday or Friday, of which you still cannot get an appointment for a months time. None urgent issues could easily be dealt with online, but no facility to do this. Patient access is also a waste of time, consent forms completed, nothing actioned and nothing available to view at all, completely blank. Any other sector this level of management wouldn't be tolerated
May 3rd, 2023

Have tried to book a appointment twice in the last week only to be told to ring back on the next Wednesday or Friday. So phoned on the Wednesday to be told again to phone on Friday, Absolute disgrace.
May 2nd, 2023

This doctors used to be great years ago.horrendous now!! Impossible to get an appointment, ring at 8! 17th in the line when you get through all appointments have gone. Advised to ring next day for emergency or Friday for other pre booked appointments. Rang this morning, again 10th in line and when they answered all appointments are gone!!! What do you do this surgery causes me so much stress when I need to book appointments. No empathy from receptionist, just a no and thats it. If I could move I would but theres no other options.
Apr 16th, 2023

Tried ringing the Admin line from 9am till 9.35, phoned 18 times before getting through to be told all the appointments had gone, totally waste of time! Could be dead before I get the tests I need. If you move into the area don't register with this practice.
Apr 6th, 2023

Why have Patient access when you cannot do anything but order a repeat prescription. Having had my medication changed by a doctor between ordering and collecting a repeat prescription the changed medication is missing from my order. I am currently on hold having rang 25 minutes ago and have moved an astonishing 4th to 2nd place in the queue.
Feb 9th, 2023