Apollo Vets Dunmow

Very friendly staff, plenty of parking and easy access.
Mar 15th, 2023

This Vets has two younger receptionists and a fabulous welcoming friendly Vet that you can not fault but the older woman receptionist is extremely sarcastic, rolling eyes and tutting at me. I dont appreciate the sarcastic unkind manor she gives. Her people skills are absolutely awful! I understand the tablet was not ready but the sarcasm and nasty tone was not needed! Nor the Oh Well and shoulder shrugging. Especially with how difficult life is at the moment. Like I told her perhaps she should look in the mirror and see how her manor comes across Im not impressed its a shame a fabulous Vets can be let down by one female who clearly doesnt want to be doing that job. Absolutely shocked could see her glaring when I pulled up in the carpark and drove past the glass front of shop clearly not happy that no Vet in until next week. She is not fit for that role please send her on people management skills course! Such a shame as like I have stated above the other receptionists and Vet is so welcoming and kind and extremely caring!! When you work in any retail you put a friendly face on and get on with it. Please do the correct thing and apologise its really not acceptable or fair for a client to be made to feel so unwelcome and disheartened by this practice. I would like an apology and I would also like someone to not phone me up and made to feel like the receptionists side had been taken and to stay impartial and making me feel like a liar! . What do I have to gain from this? Nothing. Im sorry she feels upset but what about how she upset me? In all my years I have never experienced such unwelcoming behaviour. I have Vet friends in other counties and they would not allow a receptionist to speak and act towards a client that way. I apologise to the receptionist for telling her to work with dead people as her people management skills are atrocious but many people are close to going over the edge at the moment and to have a person tutting and eye rolling at you and speaking in such a sarcastic manor is really not acceptable. Its rather degrading to be made to feel like you are a piece of rubbish. Dont let this practice down by allowing talking to clients in that bad way. Your Vet works extremely hard and offers a lot and it will be sad not to continue at this practice. Any further correspondence I require in written format. We all know Vets have a hard time at the moment and with high suicide rates but what about the clients that are mistreated too? Please stay impartial here and be fair. Once I receive a written apology I will delete my review and apologise myself.
Mar 11th, 2023

The staff are so caring an considerate.
Feb 1st, 2023

The staff are always friendly and reassuring, my dog loves the vet!
Dec 19th, 2022

Our dog used to be so anxious at our old vets since changing to Apollo they have been so kind and understanding we have a different dog when we visit the vets now. One who is calm and HAPPY.
Dec 9th, 2022