Horseley Heath Surgery

This clinic is a joke once you finally get a appointment the doctors never bother to call back they give you a time frame which ranges vary they dont consider a persons work this clinic is useless
Apr 17th, 2023

I cant take a time off to sit and wait for a doctor phone call all day. Waste of time
Apr 16th, 2023

Apr 14th, 2023

Mar 29th, 2023

I have a few health conditions which means I go to the doctors quite a bit, I've never had a problem with the doctors or nurses, they are fantastic. However the receptionists let the surgery down. I had blood tests and called to see if the results were back, the receptionist told me my bloods were borderline and to see a doctor but it's not urgent. I didnt trust this and its a good job I didn't as I made a same day appointment to be told I'm severely anemic and have very low blood levels. The doctor herself told me she urgently needed to talk about my results. The same thing happened to my sister where the receptionist told her that her blood test results were normal and she didn't need to see a doctor, she also didn't trust this based on how she was feeling. She then found out she had 4 major issues in her blood and needed 4 different types of medication. I'm not happy as my prebookable appointment was not for another month and by that time I would have ended up very ill. Receptionists should not read out blood test results, their mistake could be fatal to someone one day. In the process of making a complaint to the surgery.
Mar 28th, 2023