David Fairley Gardens

Ordered trees that were listed as in stock. After payment turns out were not in stock. Delivery finally arranged 2months later. No show on delivery day. 2 weeks of no response to multiple emails and phone messages since. Now not accepting voicemail. Website offline. Have had to resort to opening a case with credit card company to try and retrieve the 2k. Has this company gone bust? Very poor experience, still not resolved
Apr 27th, 2023

We bought four evergreen oak trees from David, and were delighted with the service we received. We visited the nursery, and he gave us an overview of the different options. Id encourage anyone wanting to buy trees like this to go and talk to David about them, as his advice was invaluable. We opted for the planting service as well for peace of mind having spent a lot on the trees. The service was professional and well worth the money. I have confidence that if we have any trouble with the trees in the future, David would be there to help.
Nov 6th, 2022

Absolutely shocking business. Do not use! Placed an order on 13th March. I was promised a delivery within 3 weeks as the tree was in stock when ordered (the tree was needed to plant for a customer beginning of April). We were let down with no communication. When I eventually managed to get through the delivery team were going to get back to me with a date. They did and this was two weeks later! The morning of the new arranged date I get an email advising we won't receive the order as the driver called in sick! Yet again I have had yo rearrange our customer and over 7 days later I can't get hold of anyone via phone or email. It's as if they have disappeared off the face of the planet and we are 300 out of pocket with a very angry customer. I'm hoping to claim our money back but not hopeful and a massive headache for more reasons than one!
Apr 22nd, 2023

Really awful experience with this company! Delivery took 9 weeks when I was quoted 3 with continuous false promises of next week! My request for compensation re the delivery fee was ignored! One of the trees was advertised and stated on my invoice as being 300l, what I received was only 130l! Apparently this was a typo but I would not have purchased this tree had I known this! When I brought this up with David it was met with a dismissive and flippant comment! 3 of the trees that I received were in 250l pots but the root system only took up about a third of this volume! This is well known to be unacceptable in this industry! My complaint to David was ignored! On top of this the trees were badly pruned and their shape was totally different to those advertised! I am a professional garden designer having purchased trees from nurseries all over the world! I certainly will not bother with this company again!
Dec 19th, 2022

I've been using DFG for a couple of years now, and I find the quality of their plants and trees to be excellent. I've had several different tree varieties and many shrubs and plants - all have arrived in great condition and I've recommended him to my neighbours and family who have also been very happy with the plants and service. We always use the planting service which, although pricey, is a lot easier and more convienient than trying to tackle the planting and staking yourself! The delivery / turnaround time to queries and orders can be a little slow and disjointed (sometimes orders and deliveries are split) but this is forgivable seeing that their prices are competitive. I would recommend DFG to anyone, and will continue to use them as long as I have space in my garden!
Oct 21st, 2022