Peel Hey

Sep 2nd, 2022

Aug 19th, 2022

Apr 20th, 2022

Feb 20th, 2022

Afternoon tea with fizz What can I say other than extremely disappointing. I emailed peel hey to book a afternoon tea for 6 and was in correspondence with a lady called Anna. I wa told they only had 3pm available on the date I requested ( 4th December) Im thinking they must be very busy. I accepted the 3pm slot they had for myself and 5 friends who were all looking forward to a catch up after not seeing each other for so long. Emails went to and fro for a few weeks confirming various things as one of our group is gluten free, all quite professional. I telephoned the morning before just to make sure everything was still ok to go ahead and to confirm sandwich filling and drinks. (Once again this was done with the same lady Anna) who told me everything was fine and booked. I then sent and email regarding our gluten free as I had forgotten to mention it on the phone but they were aware of it as it had been sent in email earlier when booking. Well thats were the professionalism ends. We arrived at 3pm on said day the place was in darkness so we went around to the front door to be greeted by a man in a coat just leaving, he asked were we checking in . We said we were there for afternoon tea to which he said oh ok come in. He asked us to follow him in switching lights on as we went along the way. We where shown to the conservatory and told we could sit anywhere. It was cold as no heating on, no Christmas tree up decorations or music. We pulled 2 tables together that were not set up for anything and sat down. The man who was leaving when we arrived then appeared buttoning up his chefs whites and asked did we want a drink as it was cold we all requested a hot drink as we were still waiting on 3 of our party to arrive. At this point we knew that they clearly where not expecting us. When the chef returned with our hot drinks we asked him if they we were expected to which his reply was NO. I told him I had confirmed the day before with Anna and he said he had spoken with her and she had not mentioned anything to him. We ended up telling him not to bother as nothing was ready for us and we would move on elsewhere , he did apologise but it was obviously not his fault. We then all had to book taxis to go on somewhere else so so disappointed.
Apr 13th, 2022