Grayshott Surgery

Update 2023: Having got off to a rocky start and my frustration initially, it appears that may have been an isolated event. Since the reception/office staff have been nothing but helpful. Proactive and really accommodating. They owned my complaint, explained how things went wrong and it was just unfortunate. So my revised review is reflective of consistent service. Previously: Complete lack of respect when it comes to managing their appointments, a real slap dash attitude to diary management. When they make a mistake, it is at their convenience with no regard to the time, energy and effort required to visit as to when they put things right.
Feb 15th, 2023

Been using this surgery for years but sadly its gone down hill fast. The receptionists are rude, unsympathetic and have no idea how to manage appointments. Youre lucky if you can get yourself in with a months notice if you need anything remotely urgent. As an asthmatic they fail to understand the condition is life threatening and unfortunately I dont know a month in advance that Ill need antibiotics or be ill. The last straw was being told I couldnt see a doctor because Id hadnt come in for an asthma review to learn how to use the inhalers Ive been using for nearly 50 years. Avoid this surgery at all costs. Order your scripts online but even that it took them 3 attempts to validate my account properly. Just frustrating on all counts.
Jan 3rd, 2023

Good luck if you can get past the receptionists. Some seem to go out of their way to be difficult, rude, hang up on people and overly sharp on the phone. If I could give 0 I would.
Dec 26th, 2022

Not only was I offered an appointment for next day, I declined as I do not regard my situation as urgent I was offered an appointment for 2 weeks ahead which is absolutely fine. Very helpful receptionist.
Oct 26th, 2022

Ive been using Grayshott surgery for the past 12 years and never had an issue until recently. They have now adopted a policy that if you turn up 5 mins late for an appointment to see the nurse no matter whether its a legitimate excuse or not they will not see you and you have to make an alternative appointment at a later date. You are told this by a very officious receptionist. This happened to me the other day. My wife was also turned away for being less than 5 mins late at her appointment. We accepted the situation even though it was only 5 mins as we appreciate surgery time is important. So today I turned up 10 mins early and they kept me waiting for 25 mins without any valid excuse! Hypocritical!? Surely if a surgery is going to adopt such a draconian policy they should live by the timekeeping rules they enforce. Or is it one rule for them and another for their patients!?
Nov 2nd, 2022