smart Lakeside

By far the most awful experience Ive ever had. Purchased the SMART four four in red - number plate (HG67FHS). Took over 2 weeks for them to do cosmetic work on the vehicle. Which wasnt done. Drove it off the forecourt only for a transmission malfunction error message to show up & it went go into limp mode the motor way. Staff were unapologetic and said these things happen. Nearly caused a very serious car incident on the motorway with a child in the back. I cant believe theyre still trying to sell this car after telling me it was unfixable. DO NOT USE THIS COMPANY!
Apr 14th, 2023

Very smooth handover, professional staff, great dealership
Dec 29th, 2022

After finding a car on auto trade that fit what we were after, we wanted to phone and double-check that the car was still available before driving down there. The phone call lasted all of 5 seconds. Me asking and being told no, and then he hung up no bye just no and gone. I had more questions whether they had any other cars similar to that but didn't get the chance. In the end, I found another place where you can speak to staff and have them answer all your questions.
Dec 26th, 2022

Sep 29th, 2022

My Smart car went if for a service on 06/08/2021 and there was an un-opened packet of cigarettes left on my seat. When I came to collect the car once it was ready the cigarettes were gone. I went inside and was waiting around for 20 minutes as staff tried to get rid off me. Eventually I spoke with Keith Arnold said they might have thrown my cigarettes away when the car was cleaned. I pointed out to him outside that the car hadn't even been cleaned. He told me to email him the receipt for the cigarettes and he would pay for them. That was on 09/08 and I still have not received any money. Totally disgusting on principal to not only steal something but then to delay payment... if they intend to pay at all! You do not expect this from a main dealer at all. You expect your belongings to be safe. Even my dashcam had been unplugged and fiddled with, wonder why....? Would have given 0 star if I could.
Feb 9th, 2022