Global Moving Services (Operations)

Positive: Professionalism, Quality, Responsiveness, Value
May 1st, 2023

We used GMS to ship our things from the UK to Australia in 2022. Their time estimate was 3 months. It ended up taking 5 months, arriving with little notice on 23 December which required us to change our Christmas plans at the last moment. Furthermore they packed our things really sparsely (lots of packaging paper and many boxes). This resulted in an additional charge of 1500 (on top of our initial charge of 2600) due to "additional volume". Note, we didn't have any big furniture items - only small goods. There were also two more hidden costs - the first, a 150 charge for an Australian Border Quarantine check, and the second, a 200 charge for a "specialist delivery vehicle" because our Australian apartment didn't have "reasonable access". Their communication was slow and infrequent throughout - each time, we had to reach out ourselves to enquire about the progress of our shipment. It was overall a stressful process and GMS didn't make it any easier. Would not recommend their services.
Jan 16th, 2023

We used GMS to move from the States back to the UK. We have been disappointed with them. It took from Aug 9th to Dec 8th to receive our items. Our items sat in a warehouse from August 9 until Oct 29 before it was placed on a ship with no explanation. We were told that all furniture that needed to be dismantled would be reassembled - but it wasnt. Communication was difficult. My advice is not to use this service for international moves.
Dec 21st, 2022

Critical: Quality
Sep 28th, 2022

NINE months and our shipment arrived. It was as painful as giving birth. - Pick up and packing in France - one poor guy was sent to pack up, arriving late at night - started then when I was not ready at all and ended up packing vital items like car keys and a lap top. He was stressed and overworked and clearly did not do a good job with all the breakages. He was from a Dutch company, and informed me that if I had gone to them directly I would have saved at least 1000 euros. - Cost - was around 10,000 CAD, plus the number of items that we have had to source or replace while awaiting for the shipment totalling around 2,000 CAD. This was much higher than I have ever paid before and it was blamed on COVID = Delay - this was also blamed on COVID, yet parents at my son's daycare here who moved from France in the height of COVID received their shipment within 2 months. - Communication - was negigible throughout - I think I received 4 messages in the nine months. I even tracked the location of my own shipment - Emotional stress - you have no idea what it feels like when you think everything you have lost may have disappeared - Apology/humility - there has been no apology or humility at your end. This is the basic of customer service. I paid fully up-front and so there was no concern at your end if anything was delivered, what state it was in, how long it took - Drop off of items - men were in a hurry, did not undo the boxes (apart from may be 10). I ended up paying my cleaners 250 $ to help me open them as my son was sick and I was working full-time. All in all it was one of the worst experiences I have ever had. I have moved 3 times overseas and have never had these issues.
Aug 21st, 2022