Baby Basics

AVOID AVOID AVOID!!!!! Trash company, appalling customer service!!!! Bought a outfit for my daughters birthday received a completely different outfit when I contacted them via WhatsApp I was given an apology and told there sales team would be in contact, two days later nothing so I contact them to say Ive heard nothing regarding my order and receiving the wrong item, after no reply for another two days im told best thing I can do is return for a refund?! This is said to me the DAY BEFORE MY DAUGHTERS BIRTHDAY!! Disgusting service. If you want to have a business work on your customer service its obviously needed.
Jan 27th, 2023

I would highly recommend In love with my pram and cot ordered my pram and cot thay helped me out so much and gave me ideas of what to get the quality is unreal cant fault it and I ordered my cot came to big for where I needed to put it but that wasnt there fault that was mine as I got the wrong size anyway thay sorted it out and got me a new one come in the shop in 2 days and it was all perfect and very quick and the 2 ladys are very nice and made sure I was well looked after thank you again for everything Pollyann xXx
Aug 2nd, 2022

Maureen and Lilian have put my faith back into small businesses. After a bad experience with another local baby shop where they held my money and didn't send my pram out in fact never got it in stock in the first place the girls at baby basics helped me pick another pram and even let me pay it off with a payment plan i will never go anywhere else now and even my sister is planning to use them for her child. Thank you xx
Mar 26th, 2021

Ordered a Venicci Pram and the service from Baby Basics was fantastic. Kept me updated on my order and was delivered as expected. Highly recommend.
Dec 8th, 2020

AVOID at all costs. This place is a scam merchant. I ordered a dress for my little girl for 65plus postage. The dress arrived looking like something from a charity shop it was all frayed with Mark's all over, I contacted them through email because there phone lines wasnt answering, I had emailed them for a good 4 weeks only getting one word awnsers and being ignored until finally they said they would refund if I returned and they would cover the post costs due to it being there fault. I sent the dress back tracked it had been a further 4 weeks yet still no refund, so I phoned and emailed a lady finally picked up the phone and said she couldn't find the dress, yet I had the signature who signed for it clearly lieing anyway I was finally told I would get a refund she would ring me back at 5pm 5 days went by and still no call or refund. I finaly emailed one last time threatening trading standards and finally I had a refund of only 60 out the 70. Full of lies this place its the worst shop I've ever been. Shop else wear save your self the hassle
Mar 24th, 2021